Shipping policy

At Buiva, we are committed to providing a reliable and efficient shipping experience. We understand that timely delivery is an important part of your shopping experience, and we work hard to ensure your order reaches you as quickly and safely as possible.

Please review the information below regarding our shipping procedures.

Order Processing

All orders are processed within 1–2 business days, excluding weekends and holidays.

Once an order has been successfully placed, our fulfillment team begins preparing it for shipment. During periods of high demand, processing times may occasionally be extended, but we always strive to process orders as quickly as possible.

Order Cut-Off Time

Orders placed before 4:00 PM (EST) are generally processed on the same business day.

Orders submitted after the daily cut-off time will be processed on the next business day.

Estimated Delivery Time

Most orders are delivered within 3–4 business days after shipment.

Estimated timeline:

• Processing Time: 1–2 Business Days

• Transit Time: 3–4 Business Days

• Total Estimated Delivery Time: 4–6 Business Days

Please note that delivery estimates are provided as guidelines and are not guaranteed.

Shipping Fees

We currently offer Free Standard Shipping on all orders within the United States.

No minimum purchase amount is required to qualify for free shipping.

Shipping Locations

At this time, Buiva only ships to addresses located within the United States.

We do not currently offer international shipping.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking details may take up to 24 hours to become active after shipment.

Customers can use the provided tracking number to monitor delivery progress.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If an incorrect address is entered, please contact us within 12 hours of placing your order.

While we cannot guarantee address changes after processing begins, our support team will make every reasonable effort to assist.

Buiva is not responsible for delays or delivery issues resulting from incorrect shipping information provided by the customer.

Lost, Missing, or Delayed Packages

If your package is delayed, lost, or marked as delivered but cannot be located, please contact our support team.

We will:

• Work directly with the shipping carrier

• Assist with package investigations

• Help locate missing shipments

• Determine an appropriate resolution based on the circumstances

Customer satisfaction remains our priority throughout the process.

Delivery Delays

Occasionally, shipping delays may occur due to circumstances beyond our control, including:

• Severe weather conditions

• Carrier service interruptions

• High seasonal demand

• Public holidays

• Natural disasters

• Transportation disruptions

Although we cannot guarantee carrier performance, we will always assist customers in resolving shipping-related concerns.

Damaged Packages

If your order arrives damaged, please contact us within 5 days of delivery.

To help us investigate the issue efficiently, please provide:

• Your order number

• Photos of the damaged product

• Photos of the packaging

After reviewing the claim, we may provide a replacement, store credit, or refund when appropriate.

Refused or Undeliverable Shipments

If a shipment is refused or returned due to an incorrect address, failed delivery attempts, or other customer-related issues, additional shipping charges may apply before the order can be reshipped.

Contact Us

If you have any questions regarding shipping or delivery, please contact our support team.

Buiva

Email: info@buiva.shop

Phone: +1 970 784-0255

Address: 14 Greyton Ln, Houston, TX 77024, United States