Refund policy
At Buiva, customer satisfaction is one of our highest priorities. We want you to shop with confidence, knowing that if something is not right with your purchase, we are here to help.
This Refund Policy explains the conditions under which returns, refunds, and exchanges may be requested.
30-Day Return Policy
Customers may request a return within 30 days of receiving their order.
To qualify for a return, the item must:
• Be unused and in its original condition
• Include all original packaging, accessories, and documentation
• Be free from signs of wear, damage, or alteration
• Be accompanied by proof of purchase or order confirmation
Returns requested after the 30-day period may not be eligible for approval.
Non-Returnable Items
Certain products are not eligible for return or refund, including:
• Final Sale items
• Gift Cards
• Personalized or customized products
• Items showing signs of use
• Products damaged after delivery due to customer handling
• Products returned without original packaging
How to Request a Return
Before returning any product, customers must contact our support team to obtain return authorization.
Please contact:
Email: info@buiva.shop
Phone: +1 970 784-0255
Returns sent without prior approval may be refused or delayed.
Return Shipping Costs
Unless the item arrived damaged, defective, or incorrect:
• Customers are responsible for return shipping costs
• Original shipping fees are non-refundable
• Customers are encouraged to use a trackable shipping service
Buiva is not responsible for returns lost during transit.
Return Address
Buiva
14 Greyton Ln
Houston, TX 77024
United States
Damaged, Defective, or Incorrect Items
We carefully inspect orders before shipment. However, if you receive a damaged, defective, or incorrect product, please contact us within 5 days of delivery.
To process your claim, please provide:
• Order number
• Clear photos of the item
• Photos of the packaging
Once reviewed, we may offer:
• A replacement item
• Store credit
• A full refund
• Another appropriate resolution
Refund Approval Process
After we receive and inspect the returned item, we will notify you regarding the status of your refund request.
All returns are reviewed individually to ensure compliance with this policy.
Approval decisions are generally communicated within a few business days after receipt of the return.
Refund Processing Time
Approved refunds are issued to the original payment method used during checkout.
Depending on your financial institution, refunds may take approximately 5–10 business days to appear in your account.
Processing times may vary between banks and payment providers.
Late or Missing Refunds
If you have not received your refund:
• Check your bank account again
• Contact your credit card provider
• Contact your bank regarding pending transactions
If the issue continues, please contact our support team for assistance.
Exchanges
We only replace items when they arrive:
• Damaged
• Defective
• Incorrect
For exchange requests, please contact us before returning any product.
Email: info@buiva.shop
Phone: +1 970 784-0255
Order Cancellation
Orders may be canceled within 12 hours of placement.
After this period, orders may have already entered processing and cannot be canceled.
If an order has already shipped, the standard return process will apply.
Chargebacks
Customers are encouraged to contact Buiva directly before initiating a chargeback with their payment provider.
Our support team is committed to resolving concerns quickly and fairly.
Policy Updates
Buiva reserves the right to modify this Refund Policy at any time without prior notice.
Any updates will be posted on this page and become effective immediately upon publication.
Contact Us
If you have any questions regarding this Refund Policy, please contact us.
Buiva
Email: info@buiva.shop
Phone: +1 970 784-0255
Address: 14 Greyton Ln, Houston, TX 77024, United States